Franchise Compliance Controller – Takealot

Company: takealot.com
Location: KwaZulu-Natal (with regional travel)
Job Type: Permanent
Department: Operations (Franchise Compliance Controller)

Takealot.com, South Africa’s leading online retailer, is seeking a Franchise Compliance Controller to join its KwaZulu-Natal team. This is an exciting opportunity for a motivated professional with strong operational and compliance skills to support, monitor, and grow franchise performance across the region.

Role Overview

The Franchise Compliance Controller is responsible for monitoring franchise operations, ensuring compliance with service standards, and supporting performance improvement at both branch and driver levels. The role involves auditing, training, performance reporting, and operational oversight in line with Takealot’s service and quality standards.

Key Responsibilities of Our Franchise Compliance Controller

• Monitor and report on franchise and driver performance, compliance, and service levels.

• Conduct regular audits of franchises and service hubs to assess SOP compliance and operational standards.

• Train and guide franchise managers and drivers on SOPs, ensuring consistent adherence.

• Address operational gaps by implementing corrective measures aligned with Head Office strategy.

• Manage weekly franchise KPI tracking, performance reviews, and reporting.

• Compile and present weekly reports on driver growth, complaints, and customer satisfaction at branch level.

• Collaborate with franchise management teams to strengthen performance management and service delivery.

• Travel across allocated regions and branches as part of weekly operational responsibilities.

Qualifications & Experience

• Minimum 3 years’ experience in a client-facing operational role.

• Degree or equivalent in process analysis, business, or operations management.

• Strong data analysis and reporting skills.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Proven experience in operational delivery, compliance, and performance management.

• Previous experience in managing outlets, hubs, or restaurants advantageous.

• Hospitality, retail, or franchise industry experience beneficial.

• Training and coaching experience in an operational setting is advantageous.

• Tech-savvy with an understanding of business systems and processes.

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Attributes Required

• High energy, initiative, and adaptability.

• Strong project management and prioritisation skills.

• Attention to detail while maintaining a strategic view.

• Excellent communication and interpersonal skills.

• Hands-on operational approach with problem-solving ability.

• Ability to engage and network with franchise managers and business owners effectively.

• Results-driven with a focus on execution and compliance delivery.

Work Environment

Takealot.com thrives on a culture of innovation, ownership, and collaboration. Employees are entrepreneurial, dynamic, and customer-focused, working in teams to deliver solutions at scale. The environment is fast-paced and execution-oriented, with an emphasis on results and teamwork.

Why Join Takealot?

This is an opportunity for a Franchise Compliance Controller in KwaZulu-Natal to play a key role in ensuring operational excellence and supporting franchise growth within South Africa’s leading eCommerce retailer.

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