Service Manager – Rental | Goscor Group, Durban

Company: Goscor Group
Location: Durban, KwaZulu-Natal, South Africa
Job Type: Permanent, Full-Time
Department: Rental / Workshop Operations

Goscor Group is seeking a skilled Service Manager – Rental to lead and support the Rental service team. The role focuses on technical guidance, diagnostic support, and operational management to ensure all rental units are serviced efficiently and safely.

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Role Overview

The Service Manager will provide technical expertise and leadership within the Rental service team. This includes overseeing machine checks, repairs, servicing, and pre-delivery inspections. The role also involves coordinating workshop activities, supporting technicians, and ensuring high standards of safety, quality, and operational efficiency.

Key Responsibilities

• Manage and control the workflow of all rental units.

• Attend weekly production meetings and hold toolbox meetings with workshop staff.

• Provide technical guidance, diagnostic support, and advice to technicians.

• Ensure accurate and cost-effective fault diagnosis and repairs.

• Oversee quotes, inspections, load testing, servicing, and return of machines to Ready Bay Centre.

• Maintain SHEQ & ISO compliance in STR work bays.

• Custodian of all service and parts manuals.

• Draft and prepare reports for management as required.

• Identify training needs and coordinate development for workshop staff.

• Ensure effective communication with staff, departments, customers, and service providers.

• Conduct weekly stock counts of STR workshop units.

Qualifications & Experience

• Matric certificate.

• Auto Electric, Forklift, or IC trade test certificate required.

• Forklift experience, preferably with Crown and Doosan equipment.

• Basic mechanical systems knowledge is advantageous.

• Proficient computer skills.

• A forklift license and a valid driver’s license.

• Strong customer communication skills and team orientation.

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Skills & Competencies

• Technical and diagnostic expertise in machinery maintenance.

• Leadership and team management.

• Problem-solving and decision-making abilities.

• Attention to detail and adherence to safety protocols.

• Strong communication across teams and with clients.

Why Join Goscor Group?

• Lead a specialized Rental service team in a respected South African company.

• Gain exposure to advanced machinery and operational processes.

• Opportunity to grow professionally while managing a workshop and developing staff.

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